Training Programmes
Planning Support, Planning Performance and Customer Care
This module is intended to develop participants' knowledge of the management and organisational framework of planning departments and the issues surrounding customer care. It covers:
- organising and managing planning support
- why planning support is important - procedures and administration and the Ombudsman - procedural guides and specification - organisational structures - monitoring planning performance
- Best Value and other monitoring regimes - monitoring planning performance - statistical returns - management of information
- provision of information - storage and retrieval - IT and GIS systems - customer care
- caring for the customer - reception and telephone systems - the organisation as a whole.
Download a leaflet/booking form here
| Presenters: | Julie Carpenter |
| Course Type: | Certificated Course at Madingley Hall, Cambridge |
| Max. Numbers: | 12 |
| Date(s): |
1 Apr 2009 to 2 Apr 2009
- Madingley Hall, Cambridge
20 May 2009 to 21 May 2009 - Madingley Hall, Cambridge £795.00 per person |
| Programme: | University of Cambridge Certificated Courses |
| Discount Scheme: |