Training Programmes
Planning Support, Planning Performance and Customer Care
This module is intended to develop participants' knowledge of the management and organisational framework of planning departments and the issues surrounding customer care. It covers:
- organising and managing planning support
- why planning support is important - procedures and administration and the Ombudsman - procedural guides and specification - organisational structures - monitoring planning performance
- Best Value and other monitoring regimes - monitoring planning performance - statistical returns - management of information
- provision of information - storage and retrieval - customer care
- caring for the customer - reception and telephone systems - the organisation as a whole.
For further information download a leaflet/booking form here
Full details available on request - please telephone Shelagh Pooley on 01204 385678
| Presenters: | Julie Joseph (formerly Carpenter) |
| Course Type: | Certificated Course at Madingley Hall, Cambridge |
| Max. Numbers: | 12 |
| Date(s): |
TBC...
|
| Programme: | Certificated Course in Town Planning Support |
| Discount Scheme: |
PARTICIPANT COMMENTS:
"The module was really beneficial in respect of dealing with different customers using different techniques, which I've put into practice. It's essential to assess a customers approach quickly in order to alter your own approach to best suit the situation"
Leanne Stopp, Tendring District Council
"This course has been extremely beneficial to me within my current role. Much of the content is applicable to my role and has been an excellent experience"
Jeremy Eaves, Norwich City Council
"I now have a wider understanding of my place in the organisation. This module has forced me to look outside my own job and see the effects my actions could have on other areas of customer care"
Elaine Simpson, Lincolnshire County Council